THE ART OF HOSPITALITY
Allow us the pleasure of offering you personalised service and making your experience in our Villas by Hôtel Bambou as easy as possible.
THE CONCIERGE SERVICE
Whether you are planning your stay or are already with us, our dedicated team expresses a sincere desire to welcome you and anticipate your needs.
BEFORE YOUR STAY
Booking assistance
We are here to help you choose your dream Villa in Martinique and to assist you throughout the booking, by telephone, e-mail or on site.
A la carte planning
Our concierge will contact you before your arrival to organise the details of your stay, whether it's restaurant reservation, local activities or excursions.
Transfers & Transport
We can organize your transfers to and from Aimé Césaire International Airport or the ports of Fort-de-France and Le Marin, as well as local transport services or car rental. Let us know what you're looking for and we'll take care of the rest.
Special requests
If you have any special requests, such as arrangement for a birthday or honeymoon, our concierges will be happy to personalise your experience.
Tailor-made services
We are happy to offer a range of tailor-made services such as a talented local chef and chauffeur, guide, babysitter, massage therapist, sports and wellness coach.
DURING YOUR STAY
Personalized welcome
As soon as you arrive at your Villa, you'll be greeted with a welcome basket and one of our concierges will show you your holiday home in detail.
7/7 assistance
Our concierge team is available 7 days a week to welcome you to your Villa on the day of your arrival and answer all your questions and requests by telephone, text message or email.
Ticketing service
Take advantage of this service to book your tickets for shows, museums or sporting events. Avoid paperwork and line and make sure you don't miss out on the best activities.
Local recommendations
Our team knows the island inside out and can advise you on the best attractions, local restaurants, shops and much more.
Handling the unexpected
If your plans change or unforeseen circumstances arise, our concierge is on hand to help you find quick and efficient solutions.
